Comp 403-001
Operations Management
Fall, 2018

Course #: COMP 403-001  6329
Day/Time: Wednesday, 7:00 -9:30
Corboy Law Center 423
Prerequisites: Graduate Standing
Instructor: Dr. Channah Naiman
web page:

Syllabus Index
Course Description, Learning Objectives and Outcomes
Texts and Software Grades
Tutoring Programmng environment
Academic Honesty
Course Format, Attendance
Religious Holidays
Homework/Assignments Students with Disabilities
Course Schedule Important Dates

Course Description and Learning Objectives:

Course Description:

1.  Introduction to concepts and methods for managing production and service operations.  Topics include demand forecasting, aggregate and capacity planning, inventory management, facility layout and location, just-in-time, managing quality, project planning, resource allocation, and logistics. Emphasis on models to support decision making.

Outcomes:  Understanding of role of operations management in organizations, and applying models of production and operations management to decision making.

Learning Objectives:




As of this writing, Sakai will be used for course announcements, homework submissions, and grade postings. It is your home page for the course.   Generally speaking, the raw scores posted on Sakai should be correct (although I have encountered some problems with that!).  If I end up adding any extra credit (which I do NOT plan to do), then please do not rely upon Sakai's Course Total calculations.  Grades are calculated as specified in this syllabus. 

Course Format:

This course is an in-person course, although we will probably have 2-3 sessions online.  The course is also partially "flipped", meaning that you will prepare lectures and labs before class, and we will spend time in class on in-class assignments and project work.   I have prepared the course completely online, and I will plan on meeting with the class in-person as well.  This way, we will have the flexibility to hold regular, flipped and online classes.

Several of you have taken some of my other courses, and have found the online videos very helpful.  For this course, the textbook came with videos for the PPTs and the guided examples for many of the models.  Although they were not created by me, they are excellent, and the models are presented in a very helpful format.  I have supplemented with a few videos where I thought they were needed.  I'm pretty open to teaching the course in practically any format, so I will probably defer to the class preference.  There may be weeks where you would really like my help in explanation certain concepts or going through the Excel implementations.  And there may be certain weeks where you could use the time better to work with your team on a more time-consuming project assisgnment, and would rather rely upon the videos online for the lectures.  I will keep you apprised via Sakai.

The course is organized into an orientation module (which I recommend be completed before the semester begins), and weekly pages on Sakai that contain links to the assginments, slides, quizzes, videos, models that you need for that week.  

Homeworks/Assignments:    (Homework Spreadsheet!)

Reading Assignments and Quizzes:  There is usually one chapter per week.  For two of the weeks, there are two chapters.  For two of the weeks, there is a chapter plus a small supplement.   There are quizzes on the readings.  Please see Quizzes, below.  

Homework:  There is homework almost every week.  Usually, the homework is an OM model that you have to implement in Excel.  They are often similar to the Model example videos, and there are also example solved problems in the text.  Homework is always due the date of the next class meeting, so one week after it is assigned, at 11:55 p.m.  This gives you time to work on it, but also to ask me questions during the following class, if you need help with something.   BTW, the homeworks are NOT directly from the Instructor's Manual;  I have editted them and modified them.  Always check the homework spreadsheet to see any revisions that I have made to the text assginments.

Business Case/Video/DiscussionBoard Assignments:  Some weeks, there are videos, links or discussion board assignments to be completed as a team assignment.  These are usually business cases that apply a concept learned in the chapter that week.

Project Assignments:  There is an ongoing project that relates the weekly OM topics to a company that your team will choose.  There is also a final report and presentation on the operations of the company due during Final Exams week.  The project is an intensive analysis of the role of OM in a specific company's operations and, more importantly, in formulating and supporting their  strategic planning.  The project requires significant research about the company, and often, additional research into the models that we have used in class.  Further, sometimes, detailed information about the company's use of a topic in OM may not be available.  The project team must  make educated assumptions, or, in some cases, recommendations, based on what you have learned about the company, and about criteria for selecting OM techniques and models.

Programming Environment:  Campus Network, Rights and Responsibilities

As a user of the campus network, you should be aware of your rights and responsibilities in

Much of your work will be done on your laptop, or, if for some reason you can't install MS Excel on your laptop, on a virtual machine that I will provide for you.  So I don't think there will be an issue with saving your work.  However, if you use the University computers, be aware that the University computers labs provide Computer Science students with permanent storage on P: drive. If you use both computer lab machines and other machines, or just share with a partner, you will want to take all of your files with you. You can use a flash drive, Google Drive, Mercurial and BitBucket, Box, or, in a pinch, send an email to yourself or your partners wtih attachements.

Academic Honesty:

The penalty for cheating may be anywhere from a 0 on an assignment to a grade of "F" in this course. The appropriate dean will be informed in writing of any cheating incidents. No exceptions, for any reason.

Cheating consists of, but is not limited to:

Help from any source is fine concerning

Quizzes:  There are no exams.  There are quizzes on Sakia for each chapter that is covered in claass.   Each quiz has 10 objective questions on the readings for that week.  The quizzes are from the textbook, and their purpose is to  keep you up to date with the reading and make sure that you extract the important concepts.  The quizzes are individual assessments and may not be completed in collaboration with anyone else.  BTW, the quizzes are NOT directly from the Instructor's Manual;  I have editted them and modified them.  Except for Week 1 and Week 4, quizzes must be completed during the first half hour of class time each week.  This will encourage your to complete your readings before class begins, which will also prepare you for the in-class and project assignments.

Students with Disabilities:  If you have a documented disability and wish to discuss academic accommodations, please contact the Services for Students with Disabilities Office (773-508-3700 and as soon as possible.  Students with documented disabilities who provide me with a letter from the SSWD office will be fully accommodated as per the terms of the letter.  Students who are allowed to take their exams in the SSWD office are encouraged to do so.  If you choose not to do so, I cannot be responsible for the environment in which you will be tested.

Students with Sponsorships and Scholarships:  If you require a certain grade in order to satisfy a sponsor or a scholarship requirement, please be sure to monitor your grade on Sakai.  I will consider only your performance in this course in calculating grades, using the grading rubric posted in this syllabus.  If you cannot achieve a minimum grade that is required by a sponsor or a scholarship, I will not change your grade to help you meet that requirement.  This would be unfair to other students, and not reflecive of your performance in this course.  You are reponsible to monitor your grade and to keep apprised of the withdrawal dates posted by the registrar.


Course grades are assigned as follows:

The table below lists the points value for each component of the course.
Note that you can earn a total of 1025 points.  The course is graded on the basis of 1000 points.
 There is NO extra credit in the course beyond the 25 extra points built into the table below..

Course Component # Assignments Points/ Assignment Total Points
Orientation 5
5 or 10 30
Homework 12 15 180
Quizzes 13 25 325
Project Assignments
12 25
Business Cases 7 15
Project Final Report
Project Presentation
Course Feedback 2 5 10


Course Schedule:
Assignments are to  be turned in the week after they are listed below as due, generally by 11:55PM.
  Please check Sakai, as there are some due dates that are earlier.
This schedule is only a guide.  While every effort will be made to adhere to the schedule, changes may be made in response to class progress or interest.
You are responsible for any announcements made in class or posted on Sakai!!

Page numbers for the Homework assignments are listed for 13th edition, with the 12th edition in parentheses.  So, for example, p. 65(62), Problem 4, means that you will find this problem on page 65 of the 13h edition, and on page 52 of the 12th edition.

Week Date
Topic Naarated PowerPoints Project Busines or
Homework (on HW spreadsheet)
  by 8/30   Orientation:          
      Using ScreenCam Tutorials          
before class     Brief Intro to Excel          
Week 1 29-Aug   Intro Chapter 1 Naarated Slides (23:40) Select Company   P. 66(65), Problem 4 Labor Productivity
      Competitiveness, Strategy, Productivity Chapter 2 Naarated Slides (23:56) Mission Statement   p. 67(66), Problem 7 (Excel) Multifactor Productivity
          SWOT Analysis   p. 67(66), Problem 9 Productivity Increase
          Product-Service Mix     Expected Productivity Rates
Week 2 5-Sep   Forecasting Chapter 3 Naarated Slides (21:46) Forecasting Criteria   p. 124(124), Problem 3.1 Regression (Problem 23)
       (review of Regression)
  Project Assignment
  p. 125(125), Problem 3.2 Exponential Smoothing (Problem 3)
          Moving Average vs. Exponential Smoothing     Na෥, Moving Average, Exp Smoothing (Problem 4)
Week 3 12-Sep   Product and Service Design Chapter 4 Naarated Slides (28:11) Create a Service Blueprint Burton's Snowboards p. 171(168), Review Question, revised
4.11, revised
Service Blueprint
      Reliability Chapter 4s Naarated Slides (10:00)   Zappos p. 184(181), Problem 4s-5 Requirements matrix
Week 4

Capacity Planning Chapter 5 Naarated Slides (27:27)     p. 216(212), Problem 5-1, revised Utilization and Efficiency (5-1)
      Decision Making Chapter 5s Naarated Slides (23:16)     p. 216(212), Problem 5-5, revised Breakeven, Volume, TC, TR (5-3)
              p. 217(213), Problem 5-11, revised Optimal Costs/Charges (5-6)
              p 236(231), Problem 5s-1, revised Breakeven, Purchasing Decision (5-12)
              p. 236(231), Problem 5s-2, revised Decision Making, uncertainty (5s-13)
Week 5 26-Sep   Process Selection and Facility Layout Chapter 6 Naarated Slides (30:39) Types of process selection and facilities layout   p. 289(281), Problem 4, revised Line Balancing (6.1)
              p. 292(284), Problem 12, revised Assigning Tasks; Process Efficiency (6.2)
Week 6 3-Oct  

Location history, features, planning Business Case:  Walmart p. 339(333), Problem 7s-5, revised Learning Percentage (Rate) (7s-5)

  Opening in India p. 368(362), Problem 8.7, revised Cost-Profit-Volume Analysis(8-2)

  Walmart closing stores! p. 368(363), Problem 8.11, revised Cost-Profit-Volume Analysis(8-4)

just because it's cool-----> Using PowerMap p. 369(363), Problem 8.13, revised Factor Rating (8-9)

      Center of Gravity (8-12)
Week 7 10-Oct  

    Probability (20:39)  
       make-up stats background       Probability Distribution (8:01)
              Normal Distribution (20:30)
              Sampling Distribution (12:17)
              Confidence Intervals (13:03)
              Hypothesis Testing (12:11)
Week 8 17-Oct   Quality Chapter 9 Naarated Slides (33:57)

  Check Sheet and Pareto Diagram (9-2)
      Management of Quality Chapter 10 Naarated Slides (29:35) define quality (product and/or service)   video for Problem 10.1, p. 448 Run Charts (9-4)
      Quality Control     slides 1-25, pp. 410 - 427, 440-444 application of graphical tools  
p. 454(448), HW, Problem 10.1, revised Cause and Effect ("fishbone") Diagram (9-5)
                Scatter Diagram (9-8)
                x-bar chart (10-1)
                range chart (10-3)
Week 9 24-Oct   MRP and ERP Chapter 12 Naarated Slides (33:14)     p. 541(536), MRP Plan, Problem 12.5, revised. MRP and ERP Tree Diagram (12-01)
                MRP and ERP Tree Diagram (12-02)
                MRP Plan (12-14)
Week 10 31-Oct   Inventory Management Chapter 13 Naarated Slides (27:15) types of inventory   (p. 593-4(589), Problem 4, practice, optional (EOQ)) ABC--EOQ (13.01)
          Begin exploring inventory info for project   p. 595(591), Problem 14, revised (ROP) EOQ (13-03)
          buy vs. make?   p. 599(595), Problem 36, revised (SL) Reorder point, normal dist. (13-27)
          direct materials     Service Level (13-34)
          indirect materials      
          MRO (Maintenance, Repair and Operations)      
Week 11 7-Nov   Just in Time and Lean Operations Chapter 14 Naarated Slides (29:13) Lean Operations Disc. Board, p.636(632) p. 640(636), Problem 1, revised JIT models (optional)
            Virginia Mason Hospital p. 641(637), Problem 7, revised Number of containers (14-3)
               example of Service Lean   Number of Cycles (14-4)
Week 12 14-Nov   Supply Chain Management Chapter 15 Naarated Slides (29:44) SCM and your company--advances, IT in SCM--examples and thoughts.   Level Production (14-6)
      Short intro to Coca Cola SCM   role of technology, analytics, etc.
competitive advantage
Amazon SCM and competitive advantage   Computer Takt Time (14-9)
Week 13 21-Nov   Thanksgiving Break, no classes

Week 14 28-Nov   Scheduling Chapter 16 Naarated Slides (27:00) Scheduling:  High-Volume, Intermediate,  Washburn Guitar p. 722, Problem 2, revised Scheduling:  Assignmnet Method (16.1)
             Low (or combination?), Sequence Dependent?   p. 723, Problem 6, revised Sequencing Models: FCFS, SPT, EDD, CR (16.6)
          Scheduling of services? (customers, workforce)     Sequencing Models (16.8)
          Cyclical scheduling?     Sequencing using S/O rule (16.16)
Week 15 5-Dec   Queueing--no readings or questions   preview of final project report  Disney queueing    
      Linear Programming Chapter 19 Naarated Slides (21:41)       and presentation updates on Disney interactive lines p. 849, Problem 19.11, revised Maxization using Solver (19.6)

Managing Disney queues

Further updates on Disney queues

Week 16 12-Dec   Final Project Presentations
Final Project Due      

Important Dates:

Here are some dates from the LUC academic calendar:

Fall Semester's Open Registration ends at Midnight Sun Aug. 26
Fall Semester Begins Mon Aug. 27
Late registration and registration change period begins, late registration fees apply Mon Aug. 27
Late and change registration ends, Last day to withdraw without a "W" grade Mon (Tues, if Labor day) Sept. 4 (Tues)
Labor Day weekend begins, Classes that begin at 4:15 p.m. or later do not meet Fri August 31
Last day to withdraw from class(es) with a Bursar credit of 100% - dates maintained by Bursar Sun Sept. 9
Labor Day, Classes do not meet Mon Sept. 3
Classes resume after Labor Day Tues Sept. 4
Last day to convert from credit to audit or vice versa, Last day to request or cancel pass/no pass option Mon Sept. 10
Last day to withdraw from class(es) with a Bursar credit of 50% - dates maintained by Bursar Sun Sept. 23
Last day to withdraw from class(es) with a Bursar credit of 20% , zero credit therafter - dates maintained by Bursar Sun Sept. 30
Application for Degree. Last day to file, for degrees being awarded at the end of the Spring Semester and the Summer Term of the following year.   Oct. 1
Last day for students to submit assignments to change an "I" mark, from the preceding Spring and Summer Terms, to a letter grade. Faculty may set earlier deadlines. Fri Oct. 5
Mid-Semester Break: No classes Mon & Tues Oct. 8 - 9
Classes resume after Mid-Semester Break Wed Oct. 10
Last day to withdraw with a grade of "W," After this date the penalty grade of "WF" is assigned Fri Nov. 2
Spring Registration Begins Mon Nov. 5
Thanksgiving Break: No classes Wed- Sat Nov. 21 - Nov. 24
Classes Resume Mon Nov. 26
Fall Semester classes end Saturday Dec. 8
Final Exams M.Tu.W*.Th.Fr.Sa Dec. 10 - Dec. 15

*Study Day Wednesdays: No daytime exams will be held.