Course #: | COMP 403-001 5833 COMP 403-002 6722 COMP 388-001 4742 COMP 388-002 6705 |
Day/Time: | Thursday 5:30 - 8:00 |
Prerequisites: | Graduate Standing |
Instructor: | Dr. Channah Naiman |
Zoom: | https://luc.zoom.us/my/cnaiman |
email: | cnaiman@luc.edu |
web page: | http://cnaiman.com/OM/ |
Special ONLINE notes:
This course is formatted as a completely online, asynchronous course. I will be available during regular “class” hours (Thursday, 5:30 – 800 p.m.) to answer any questions that you may have about the course, homework issues. This time slot is available to all students, not just those who registered for 403-001 and 388-001. In addition, I will also be available for individual and team meetings via a doodle signup sheet (to be posted). You are expected to be prepared for the weekly Q & A sessions, if you choose to attend. I will not be repeating the lecture materials, but I will provide help, project guidance and homework assistance. Since the course is asynchronous, you are not required to attend the weekly sessions. Once teams are formed, teams will be required to sign up for team meetings with me on the Doodle signup sheet (to be posted).1. Introduction to concepts and methods for managing production and service operations. Topics include demand forecasting, aggregate and capacity planning, inventory management, facility layout and location, just-in-time, managing quality, project planning, resource allocation, and logistics. Emphasis on models to support decision making.
Outcomes: Understanding
of
role of operations management in organizations, and applying models of
production and operations management to decision making.
Software:
As of this writing, Sakai will be used for
course announcements, homework submissions, and grade postings. It is your
home page for the course. Generally speaking, the raw scores posted
on Sakai should be correct (although I have encountered some problems with
that!). If I end up adding any extra credit (which I do NOT plan to
do), then please do not rely upon Sakai's Course Total calculations.
Grades are calculated as specified in
this syllabus.
As of
this writing, this course is planned as an asynchronous, online
course. This means that we will not be meeting in person, and that
we will not have regular online class sessions. We will meet
(zoom) for the first session, and then we will have zoom sessions
(possibly during "class" time, but mostly using project team signup
meetings with me). This way, we will have the
flexibility to hold regular, flipped and online classes.
Several
of you have taken some of my other courses, and have found the online
videos very helpful. For this course, the textbook came with
videos for the PPTs and the guided examples for many of the models.
Although they were not created by me, they are excellent, and the
models are presented in a very helpful format. I have supplemented
with a few videos where I thought they were needed. I'm pretty
open to teaching the course in practically any format, so I will
probably defer to the class preference. There may be weeks where
you would really like my help in explanation certain concepts or going
through the Excel implementations. And there may be certain weeks
where you could use the time better to work with your team on a more
time-consuming project assignment, and would rather rely upon the videos
online for the lectures. I will keep you apprised via Sakai.
The
course is organized into an orientation module (which I recommend be
completed before the semester
begins), and weekly pages on Sakai that contain links to the
assignments, slides, quizzes, videos, models that you need for that
week.
Reading
Assignments and Quizzes: There is usually one chapter per
week. For two of the weeks, there are two chapters. For two of
the weeks, there is a chapter plus a small supplement. There
are quizzes on the readings. Please see Quizzes, below.
Homework:
There is homework almost every week. Usually, the homework is
an OM model that you have to implement in Excel. They are often
similar to the Model example videos, and there are also example solved
problems in the text. Homework is always due the date of the next
class meeting, so one week after it is assigned, at 11:55 p.m. This
gives you time to work on it, but also to ask me questions during the
following class, if you need help with something. BTW, the
homeworks are NOT directly from the Instructor's Manual; I have
edited them and modified them. Always check the homework spreadsheet
to see any revisions that I have made to the text assignments.
Students with Disabilities: If you have a documented disability and wish to discuss academic accommodations, please contact the Services for Student Accessibility Office (773-508-3700 and SAC@luc.edu) as soon as possible. Students with documented disabilities who provide me with a letter from the SAC office will be fully accommodated as per the terms of the letter. In this course, quizzes may be taken outside of class, so you will most likely not require a separate testing location. However, if you need extra time, please let me know as soon as possible. No medical or disability accommodations can be provided beyond what SAC specifies. Accommodations cannot be provided retroactively. Please do not send me doctor's notes or any personal medical information, unless there is some unforeseen medical emergency that cannot be covered by a SAC accommodation.
Students with Sponsorships and Scholarships: If you require a certain grade in order to satisfy a sponsor or a scholarship requirement, please be sure to monitor your grade on Sakai. I will consider only your performance in this course in calculating grades, using the grading rubric posted in this syllabus. If you cannot achieve a minimum grade that is required by a sponsor or a scholarship, I will not change your grade to help you meet that requirement. This would be unfair to other students, and not reflective of your performance in this course. You are responsible to monitor your grade and to keep apprised of the withdrawal dates posted by the registrar.Extra Credit:No extra credit opportunities will be provided. It is neither practical nor fair to the other students. Note that there are 1015 points available. However, the course is graded on the basis of 1000 points, which means that there are 15 extra points built into the course.
A |
93 |
A- |
90 |
B+ |
87 |
B |
83 |
B- |
80 |
C+ |
77 |
C |
73 |
C- |
70 |
D+ |
67 |
D |
63 |
Course Component | # Assignments | Points/ Assignment | Total Points |
Orientation | 4 |
5 or 10 | 30 |
Homework | 12 | 15 | 180 |
Quizzes (There is no Quiz #7, as there is no quiz in Week 7. The numbering skips to Quiz #8.) | 12 | 30 | 360 |
Project Assignments |
12 | 25 or 35 |
280 |
Business Cases | 6 | 15 or 30 |
105 |
Project Final Report |
1 |
40 |
40 |
Project Presentation |
1 |
35 |
35 |
Total | 1030 |
Week | Date | Topic | Naarated PowerPoints | Project | Busines or VideoCase |
Homework (on HW spreadsheet) |
Models | |
by 9/01 | Orientation: | |||||||
Sakai: orientation assignments | ||||||||
before class | Brief Intro to Excel | |||||||
Week 1 | 27-Aug | Intro | Chapter 1 Narrated Slides (23:40) | Select Company | P. 66(65), Problem 4 | Labor Productivity | ||
Competitiveness, Strategy, Productivity | Chapter 2 Narrated Slides (23:56) | Mission Statement | p. 67(66), Problem 7 (Excel) | Multifactor Productivity | ||||
SWOT Analysis | p. 67(66), Problem 9 | Productivity Increase | ||||||
Product-Service Mix | Expected Productivity Rates | |||||||
Week 2 | 3-Sep | Forecasting | Chapter 3 Narrated Slides (21:46) | Forecasting Criteria | p. 124(124), Problem 3.1 | Regression (Problem 23) | ||
(review
of Regression) |
Project
Assignment
|
p. 125(125), Problem 3.2 | Exponential Smoothing (Problem 3) | |||||
Moving Average vs. Exponential Smoothing | Naà·¥, Moving Average, Exp Smoothing (Problem 4) | |||||||
Week 3 | 10-Sep | Product and Service Design | Chapter 4 Narrated Slides (28:11) | Create a Service Blueprint | Burton's Snowboards | p. 171(168), Review Question,
revised 4.11, revised |
Service Blueprint | |
Reliability | Chapter 4s Narrated Slides (10:00) | Zappos | p. 184(181), Problem 4s-5 | Requirements matrix | ||||
Week
4 online |
17-Sep |
Capacity Planning | Chapter 5 Narrated Slides (27:27) | p. 216(212), Problem 5-1, revised | Utilization and Efficiency (5-1) | |||
Decision Making | Chapter 5s Narrated Slides (23:16) | p. 216(212), Problem 5-5, revised | Breakeven, Volume, TC, TR (5-3) | |||||
p. 217(213), Problem 5-11, revised | Optimal Costs/Charges (5-6) | |||||||
p 236(231), Problem 5s-1, revised | Breakeven, Purchasing Decision (5-12) | |||||||
p. 236(231), Problem 5s-2, revised | Decision Making, uncertainty (5s-13) | |||||||
Week 5 | 24-Sep | Process Selection and Facility Layout | Chapter 6 Narrated Slides (30:39) | Types of process selection and facilities layout | p. 289(281), Problem 4, revised | Line Balancing (6.1) | ||
p. 292(284), Problem 12, revised | Assigning Tasks; Process Efficiency (6.2) | |||||||
Week 6 | 1-Oct | Location history, features, planning | Business Case: Walmart | p. 339(333), Problem 7s-5, revised | Learning Percentage (Rate) (7s-5) | |||
Opening in India | p. 368(362), Problem 8.7, revised | Cost-Profit-Volume Analysis(8-2) | ||||||
Walmart closing stores! | p. 368(363), Problem 8.11, revised | Cost-Profit-Volume Analysis(8-4) | ||||||
just because it's cool-----> | Using PowerMap | p. 369(363), Problem 8.13, revised | Factor Rating (8-9) | |||||
Center of Gravity (8-12) | ||||||||
Week 7 | 8-Oct | Probability (20:39) | ||||||
make-up stats background | Probability Distribution (8:01) | |||||||
Normal Distribution (20:30) | ||||||||
Sampling Distribution (12:17) | ||||||||
Confidence Intervals (13:03) | ||||||||
Hypothesis Testing (12:11) | ||||||||
z-table | ||||||||
Week 8 | 15-Oct | Quality | Chapter 9 Narrated Slides (33:57) | Check Sheet and Pareto Diagram (9-2) | ||||
Management of Quality | Chapter 10 Narrated Slides (29:35) | define quality (product and/or service) | video for Problem 10.1, p. 448 | Run Charts (9-4) | ||||
Quality Control | slides 1-25, pp. 410 - 427, 440-444 | application of graphical tools |
|
p. 454(448), HW, Problem 10.1, revised | Cause and Effect ("fishbone") Diagram (9-5) | |||
Scatter Diagram (9-8) | ||||||||
x-bar chart (10-1) | ||||||||
range chart (10-3) | ||||||||
Week 9 | 22-Oct | MRP and ERP | Chapter 12 Narrated Slides (33:14) | p. 541(536), MRP Plan, Problem 12.5, revised. | MRP and ERP Tree Diagram (12-01) | |||
MRP and ERP Tree Diagram (12-02) | ||||||||
MRP Plan (12-14) | ||||||||
Week 10 | 29-Oct | Inventory Management | Chapter 13 Narrated Slides (27:15) | types of inventory | (p. 593-4(589), Problem 4, practice, optional (EOQ)) | ABC--EOQ (13.01) | ||
Begin exploring inventory info for project | p. 595(591), Problem 14, revised (ROP) | EOQ (13-03) | ||||||
buy vs. make? | p. 599(595), Problem 36, revised (SL) | Reorder point, normal dist. (13-27) | ||||||
direct materials | Service Level (13-34) | |||||||
indirect materials | ||||||||
MRO (Maintenance, Repair and Operations) | ||||||||
Week 11 | 5-Nov | Just in Time and Lean Operations | Chapter 14 Narrated Slides (29:13) | Lean Operations | Disc. Board, p.636(632) | p. 640(636), Problem 1, revised | JIT models (optional) | |
Virginia Mason Hospital | p. 641(637), Problem 7, revised | Number of containers (14-3) | ||||||
example of Service Lean | Number
of Cycles (14-4) Level Production (14-6) Computer Takt Time (14-9) |
|||||||
Week 12 | 12-Nov | Supply Chain Management | Chapter 15 Narrated Slides (29:44) | SCM and your company--advances, | IT in SCM--examples and thoughts. | |||
Short intro to Coca Cola SCM | role
of technology, analytics, etc. competitive advantage |
Amazon SCM and competitive advantage | ||||||
Week 13 | 19-Nov | Scheduling | Chapter 16 Narrated Slides (27:00) | Scheduling: High-Volume, Intermediate, | Washburn Guitar | p. 722, Problem 2, revised | Scheduling: Assignmnet Method (16.1) | |
Low (or combination?), Sequence Dependent? | p. 723, Problem 6, revised | Sequencing Models: FCFS, SPT, EDD, CR (16.6) | ||||||
Scheduling of services? (customers, workforce) | Sequencing Models (16.8) | |||||||
Cyclical scheduling? | Sequencing using S/O rule (16.16) | |||||||
Week 14 | 26-Nov | Thanksgiving Break, no classes | |
|||||
Week 15 | 3-Dec | Queuing--no readings or questions | preview of final project report | Disney queuing | ||||
Linear Programming | Chapter 19 Narrated Slides (21:41) | and presentation | updates on Disney interactive lines | p. 849, Problem 19.11, revised | Maximization using Solver (19.6) | |||
Managing
Disney
queues |
||||||||
Further
updates
on Disney queues |
||||||||
Week 16 | 10-Dec | Final
Project
Presentations |
Final Project Due |